
Performance Marketing success on Facebook & Instagram for a leading Ophthalmic Equipment Supplier
Note: Brand name withheld as per NDA.
1. Overview
A leading ophthalmic equipment supplier aimed to scale high-quality enquiries from hospitals, medical colleges, ophthalmologists and eye-care institutions. Using a structured Performance Marketing strategy on Meta platforms, the brand achieved measurable growth in leads, demo bookings and institutional engagement without an exhorbitant advertising budget.
2. Business Objectives
- Generate qualified leads from eye hospitals, clinics and medical colleges.
- Increase demo requests for advanced ophthalmic diagnostic and surgical equipment.
- Improve cost-per-lead and maximise return on ad spend.
- Build a consistent funnel to support long sales cycles typical in medical and institutional procurement.
3. Target Audience
- Ophthalmologists
- Eye Hospitals & Eye Clinics
- Medical Colleges
- Hospital Procurement Teams
- Heads of Ophthalmology Departments
4. Strategy & Execution
4.1 Audience Segmentation
- Profession-based targeting: ophthalmologists, surgeons, eye-care professionals.
- Institution-level interest targeting: hospitals, clinics, medical colleges.
- Lookalike audiences created from past converters and CRM uploads.
- Geo-targeting: metro cities + tier-2 cities with high investment in eye-care infrastructure.
4.2 Creative Approach
- Video demos of equipment in real clinical settings.
- Carousel ads showcasing product features and clinical benefits.
- Static ads highlighting accuracy, speed, and reliability.
- Testimonials from doctors (with permission and without revealing brand).
- Clear CTAs such as “Book a Demo”, “Request Brochure”, “Talk to Specialist”.
4.3 Funnel Structure
- Awareness: equipment intro videos & product-focused visuals.
- Consideration: carousels with features + use cases.
- Conversion: lead forms + landing page with demo request.
4.4 Landing Page Optimization
- Concise value proposition.
- Equipment specifications presented in simple clinical language.
- Lead form with minimal fields.
- Fast-loading mobile-first layout.
4.5 Continuous Optimization
- Weekly A/B tests: creatives, CTAs, thumbnails.
- Optimised budgets toward best-performing ad sets.
- Offline conversion tracking using CRM + Meta uploads.
- Reduced audience fatigue with regular creative refresh.
5.Business Impact
(All numbers are indicative and based on real campaign structure while maintaining NDA confidentiality.)
- 80% increase in qualified leads within 90 days.
- 35% reduction in cost-per-lead through precise targeting.
- 50% increase in demo requests from hospitals and clinics.
- Higher lead quality: majority of leads were institutional decision-makers.
- Improved landing page conversion rate from ~1.8% to ~5.7%.
Consistent monthly pipeline of high-value enquiries for sales teams.
Challenges & Solutions
Challenge 1: Long Sales Cycle
- Hospitals take 4–12 weeks for procurement decisions.
- Solution: Nurture workflow + CRM integration + retargeting ads.
Challenge 2: Audience Saturation
- High-value niche audience.
- Solution: Creative rotation every 3–4 weeks, new lookalike audiences.
Challenge 3: Offline Conversions Missing
- Most deals closed after demos.
- Solution: Offline event setup → tracked true ROAS & lead quality.
What Worked Best
- Video ads showing device usage delivered the highest CTR.
- Lookalike audiences produced the best conversion quality.
- Lead forms with fewer fields gained higher submission rates.
- Retargeting ads doubled demo-booking rates.
- Institution-specific messaging increased trust and authority


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